Operations Plan – Butter Boutique

Daily Operations

Task Area	Key Activities
Opening Routine	Unlock bakery, turn on ovens and equipment, check cleanliness, prepare ingredients and dough.
Production	Bake cakes, cupcakes, pastries, and dessert orders, decorate and package them based on customer requirements.
Customer Service	Manage orders at the front counter and online, handle payments, assist customers, and respond to special requests.
Inventory & Stock Check	Review available ingredients, check expiry dates, and note required restocks.
End-of-Day Closing	Clean workstations, sanitize tools and surfaces, turn off equipment, dispose of waste, and record daily sales and expenses.

Task Area	Key Activities
Inventory Management	Order ingredients and supplies from certified suppliers like Cloud 9 Gluten Free Foods and Horizon Grocery + Wellness. Receive and check deliveries for accuracy and freshness.
Cleaning & Maintenance	Perform deep cleaning of ovens, mixers, storage areas, and display units. Inspect refrigeration and electrical systems.
Marketing & Social Media	Post weekly product updates, promotions, and customer reviews on Facebook, Instagram, and TikTok. Engage with followers and respond to inquiries.
Staff Coordination	Review weekly schedules, allocate shifts, and discuss performance feedback.
Financial Review	Summarize weekly sales and expenses, check cash flow, and analyze popular product performance.

Task Area	Key Activities
Sales & Performance Review	Analyze full monthly sales reports, costs, and customer feedback. Evaluate best-selling products and underperformers.
Menu Development	Test and introduce new seasonal cakes or desserts, adjust designs, and review feedback from customers.
Supplier Evaluation	Review supplier reliability, quality, and pricing. Negotiate better terms or explore new suppliers if necessary.
Equipment Maintenance	Conduct monthly checks on ovens, refrigeration units, and mixers. Schedule professional servicing if needed.
Team Development	Hold staff meetings, discuss targets, introduce training on new techniques, and recognize top performers.
Marketing Analysis	Evaluate marketing performance, social media engagement, and campaign reach. Plan next month’s promotions.